When planning your stay at Vista Court Cabins & Lodge in Buena Vista, Colorado, be sure to read over our policies regarding our pet friendly lodging, reserving our vacation cabin homes, and more. If you need additional information, please feel free to contact us with your questions.
Office, Gift Shop, and Guest Laundry with Ice Machine:
Hours: 10 am – 7 pm
Deposits/Cancellation Policy:
- All reservations require a deposit; this “NON-REFUNDABLE” deposit is due at the time the reservation is made. The non-refundable deposit for all cabins and rooms will be equal to a “two-night rate”. (All one-night & two-night stays will be charged in full.) Your deposit confirms that you agree with all the policies of Vista Court Cabins & Lodge.
- The balance is due upon your arrival. Form of payment & ID are required @ check-in.
- Reservations made within the 0-7 day period prior to the check-in date are required to be paid in full. Cancellations made 0-7 days in advance of the check-in date will be subject to the total amount of the reservation. There will be no refunds should you decide to shorten your stay; regarding check-in date and/or check-out date.
- All cancellations require talking with an office personnel & will be confirmed with a Cancellation Notice.
- When requesting to move a reservation from the original date within a given month, you may be assessed a $15 processing fee. New “deposit” may be applied if the reservation amount is greater.
- If you need to cancel or change your reservation with a minimum of a 14 day notice, a gift certificate will be issued in the amount of your deposit to be used in the next 14 months or it may be gifted to another reservation.
Policies & Additional Charges
Check-In / Check-out:
- Check-in is after 4 p.m. until 7 p.m., after hours check-ins please call the office to set up. Early check-ins are limited, please call to check availibility, $100 fee, non-refundable, 2 hour maximum.
- Payment in full is required prior to checking in. We accept cash, VISA, MasterCard and Discover.
- Check-out time is 11 a.m. or before. Late check-outs are limited, please call to check availibility, $100 fee, non-refundable, 2 hour maximum.
- To avoid additional charges, please be prompt to allow adequate time to prep the cabin for the next guests. Late departures are subject to a fee of $100 per hour.
Parking:
- Cabins: 1 parking spot next to cabin
- Lodge Rooms: 1 spot per lodge in parking lots next to lodge
- Cottages: 2 spots per cottage next to cottage
- Additional parking is available around the property; please inquire in the office for locations
Smoking and/or Vaping:
Vista Court Cabins & Lodge prohibits smoking, vaping, and the use of illegal drugs (including but not limited to the use of marijuana, in any form as designated by the Federal Government) in all Cabins, Lodge Rooms, and Cottages. Tobacco and e-cigarette smoking areas are provided outside in designated locations only. Non-compliance will result in a minimum $250 cleaning charge and amount of loss of revenue. Smoking or vaping in a non-designated area, guest may be asked to leave.
Pets/Dogs:
Well-mannered dogs are welcome for an additional nightly fee of $35 per dog – 2-pet limit in most cabins and cottages, and a 1-pet limit per lodge rooms and cabin 3. Not all accommodations allow pets. If a dog or any other animal enters your accommodation, even for one minute, you will be charged the full pet fee for all days of the stay. No other type of animal is allowed. Any dog in a pet free room will be charged a minimum of $250 plus tax.
Rules:
- Dogs must be declared at time of reservation.
- Only well behaved dogs without the need to make themselves heard or play on the furniture or bed may be left in units unattended.
- Please take your dogs to the provided dog relief area shown on the site map. Always clean up after your dog. (We have dog poop bags and disposal can in the dog relief area.)
- Always keep your dog on a leash when outside.
- NO puppies, dogs under 1 years of age.
- Use your own pillows or blankets for your dog’s bedding. (We do have a Puppy Sheet in each unit.) The sheet is to help prevent the transfer of dog hair from you to the sofa, not for the dog to get on the furniture or bedding.
- You MUST KEEP all dogs off all furniture, all bedding and windowsills. An extra cleaning fee of $75 per hour may be accessed plus a fee for any damages incurred to the unit.
- Weight limit of 85 pounds per dog.
- Any dog in a pet free room, the fee starts at $250 plus tax.
Quiet time:
- Out of respect for our guests and neighbors, Vista Court Cabins & Lodge enforces a “quiet-time policy” from 9:30pm to 8:00am. Guests who do not observe the policy may be asked to leave, and the cost of the cabin and deposit will not be refunded.
Fires/Open Flames/Sparklers:
- Candles and/or sparklers are NOT permitted anywhere on our property.
- All campfires to be contained in the provided fire pits
Additional Charges:
In the unfortunate event that guest(s) cause damage to the cabin, furnishings, décor, linens, appliances, etc., or leave the premises in such a state that additional measures, such as extra cleaning, trash pickup, carpet or upholstery cleaning, etc., must be performed, the guest will be notified via email with an invoice of all charges within 7 days of check out. Photos will also be made available upon request in writing. If a response is not received within a reasonable amount of time, we reserve the right to charge the card on file for damages, services and or replacement of items. As always, we strive to keep an open line of communication with our guests.
Lost Keys and Key Chain: for any lost, damaged, or non-returned key or key chain a $30 fee will be assessed and charged.
Prior to Checkout:
- Wash dishes and clean up any spills, additional fee starting at $25 for us to do it for you.
- Check for personal belongings, we are not responsible for any lost or damaged items left in the cabins
- Gather up trash and place inside the dumpster in the northwest corner of the property, additional fee starting at $25 for us to do it for you.
- Please return key to the office, or place keys in drop box next to office door.
Facility Usage:
The courtyard, equipment, and property at Vista Court Cabins & Lodge is reserved for the use and enjoyment of our registered guests staying on site. Off site guests may visit you in your cabin and on your porch. Any large events or gatherings must be approved with the management of Vista Court Cabins & Lodge prior to stay and a site rental contract, use fee, and insurance may be required. Dogs not staying with registered guests are not allowed on site or in any accommodation at any time.
